Premium MODX Support for agencies and independent developers

Since 2013, we've provided support for all of our Premium Extras. With Premium Support, you get access to the same level of support for all of MODX: including our open source Extras, third-party Extras, and all functionality in the core.

With our new prepaid support plan, seasonality in support needs is no problem. Just top-up your balance whenever you run low. Your balance stays active for a year since your last top-up.

This service is perfect for agencies and independent developers who build sites in MODX for their clients. No matter your level of MODX expertise, we'll lend you ours whenever you need it.

There are no sign-up or monthly fees; you only pay for the support time you purchase, which is valid for a year. The smallest pack is 1 hour (at €150/hr), with increasing discounts for larger packs: €125 for 2+ hours, €120 for 5+ hours, and €115 for 8+ hours. Whenever you top up your account, the validity of your full balance is extended.

While we don't currently guarantee the response time, we aim for a same business day response Mon-Thursday. From Fri-Sunday we offer limited availability for urgent issues.

Signup for Premium Support

Self-enroll in our new Premium Support program with just a few clicks!

You're not currently logged in. Premium Support is associated with a user account, so please login or create a new account if you'd like to check the status of your plan or enroll.

Login to check status

How it works

1. Self-enroll in 2 clicks

Accept the Premium Support terms to set up your support plan and associated balance.

2. Enter addresses

While signing up, provide a list of email addresses that are allowed to make support requests under your plan. You can choose to give your entire team access, or require sign-off from a team lead before tickets are billed to your balance.

The ability to manage authorized email-addresses after signing up is coming to your account very soon; in the meantime feel free to email us your desired changes.

3. Purchase time

Decide how much time you'd like to book and checkout online to immediately top up your account. You can choose to buy a larger pack to unlock a lower rate, or top up whenever you need us.

Whenever you top-up your balance, it's valid for a full year.

4. Get expert help

Email [email protected] whenever we can help you with a problem to skip the queue. We've got your back.

Looking for your balance, or history of support charges and top-ups? Find them in your Account

Here's what some of our clients had to say

We rebuilt our website in MODX a few years ago and it all seemed pretty straightforward. But then performance issues arose; the pages would take far too long to load and we had a hard time figuring out how to better this. Then Mark helped us with his expertise and left us with an understanding of what to look for and how to solve it.

So when we wanted a support agreement to help our development and maintenance, we contacted Mark.

We have worked with him for a while now and he has helped us a lot. We rely on him to keep our system updated and secure. Mark is knowledgeable, ease to communicate with and provides pleasant and reliable support.

Ingeborg Ragas

Stichting Zen.nl

A colleague of mine needed a hand in a messy MODX backend situation, and Mark answered my call for help in this area. He was like the angel that lifted us out of the storm! He was prompt, extremely knowledgeable, quick, and above all easy to work with. In the span of an hour, Mark helped us iron out kinks that we'd been fussing over for days. If you need a hand with MODX, I recommend Mark completely without reservation.

Mathias Dannevang

Dannevang ApS

Mark has consulted on a few web development projects for me recently in both emergency and non-critical support roles and is always a pleasure to deal with. His knowledge (particularly in MODX) and patience is staggering and I couldn't recommend his services any more highly.

James Seddon

Cotton

Mark is very easy to talk to and work with, very responsive in messaging and emailing when there is a potential issue; or just trying to troubleshoot and bounce ideas off of each other. Highly recommend for MODX and MODX based applications, highly skilled!!

Rachel Schimelman

RS Design