Privacy & Cookies
We don't share your personal information with third parties unless required by Dutch law or when it is beneficial to your experience with our products (e.g. pre-filling your name and email when you request a support ticket). Your usage of this site, our products or services may be used in quantitative reports but where possible will be presented in such fashion that no individual users can be identified.
By leaving a reply, comment, review, support request or other form of communication on or related to the website, you provide us permission to use this in any effort to improve the user experience for you and other users or for marketing purposes. This includes permission to (re-)publish (a portion of) your communication publicly when appropriate.
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Package Provider
When using our Package Provider integration, you acknowledge that the programmatic interaction between our servers and your website can contain information about your website that is logged in our systems. This information typically includes a unique reference to your website (which may be used to track license fraud or provide quantitative anonymous usage data) as well as other information specific to your installation such as MODX version, hostname, installed packages, manager language and PHP version. We may provide aggregated public information based on these parameters.
Personal Information
When signing up or making a purchase you are asked to provide certain personal information, including names, billing information and country. This information is used to comply with EU and Dutch regulation regarding VAT. These regulations are primarily concerned with ensuring the provided country is correct, for which several pieces of evidence are required. For this purpose we also establish your location based off your IP address. When using certain payment gateways (including PayPal, CreditCard, iDeal and Bank Transfer) we also use and store information available from the transaction to confirm your country.
We are legally required to store this information for 10 years.
We will never sell or share your personal information - collected automatically or submitted - with third parties unless required by law or necessary to provide you with requested services or goods.
When your address is available on your account, we may use it send you a holiday card or merchandise.
To improve the service we can offer, we use various third party services that may have access to a portion of your personal information. We try to minimise the information we share to only that which is necessary.
| Third party service | Details |
|---|---|
| HelpScout | HelpScout is our helpdesk management software. Any email sent to [email protected], [email protected], or [email protected], and tickets created via support.modmore.com, gets processed by HelpScout. HelpScout uses the email metadata and content to show us information about who you are and what we've had conversations about before. On each page on the main modmore.com website we also load the HelpScout Beacon, which is the chat icon shown at the bottom right that allows you to quickly send us a message. If you're logged in, we pre-fill your name, email, and also send along your username to give us additional context when we receive your message. Beacon also logs browser information and IP address when you submit a question with it. |
| All modmore.com email addresses are hosted with Google's G Suite, so the contents of all emails are stored on google services. We use Google Analytics to monitor how our websites are used. We do not provide Google Analytics with any personal information you provided us, however Google Analytics uses your IP address and other personal information it can detect from your browser to follow you around the web. | |
| Piwik (Matomo) | We use a self-hosted version of Piwik (now known as Matomo) for website analytics as well. This analytics can be correlated to logged in state, but not specific users. |
| HotJar | HotJar provides user monitoring, heatmapping and other tools to basically do user testing. In this process your usage of the site (including mouse movements) are recorded and can be played back. It is possible for some personal information (such as username and name) to be included in recordings. |
| MailChimp | Our newsletter makes use of MailChimp. When you create an account and choose to receive our emails, we send your name, email, and IP address to MailChimp. |
| Tawk.to | We enable live chat support from time to time. This uses the Tawk.to service which is provided personal information (name and email) as well as other information it can detect from your browser including operating system, browser, and IP address. This data collection also happens when the chat widget is not available when nobody is available to respond. The contents of the chat are stored with Tawk.to. |
| Amazon Web Services | All our outgoing emails are sent through Amazon SES, which means your name, email, and the contents of the email are processed by Amazon. |
| Disqus | We use Disqus for commenting on our blog posts, and load Disqus' JavaScript on other pages as well to show comment counts. Disqus may monitor your usage around the web, but we do not provide it any specific personal information you provided us. |
| Slack | We use various Slack integrations (including with any of the other services in this list) which sends us notifications in one place. This means Slack may have access to any of the above details including personally identifiable information. |
| PayPal | Payment processing. Has access to billing and order information and information you provide during the hosted payment process. |
| Mollie | Payment processing. Used for a variety of payment options, including iDeal, Sofort, Bancontact, SEPA transfer, Credit Card. Has access to billing and order information and information you provide on the hosted checkout pages. |
| PayMill, WireCard | Payment processing. Used for the legacy credit card payment option. Has access to billing and order information and information it collects through the embedded payment screen. See WireCard's GDPR statement here. |
On our own platform, the entire modmore team has access to personal (billing) information and license usage. We share very limited subsets of this information (your name and company, licensed domains) with third parties that sell extras on our platform.
Cookies & Analytics
Our website uses essential cookies for managing sessions and functional cookies to improve your experience.
We also use third party services including Google Analytics for analytics, which may set cookies of their own with a unique (anonymous) identifier and data they collect. When visiting specific parts of the site, additional information about what you're doing on the site (e.g. placing an order with a value of X Euro) may be provided to Google Analytics. Additionally, social functionality such as Facebook and Twitter widgets may set cookies and use your user session with them to tailor the experience.
We also use a self-hosted instance of Piwik for website analytics. We do not identify individual users or combine personally identifiable information in our system with data tracked by Piwik, however we do segment users into logical groups, for example by splitting up logged in and anonymous users into separate groups.
We also using Hotjar for analysing in more depth how people use our website. This tool provides us incredibly specific information that we can use for both short term improvements to the user experience, but can also advise future iterations of our website. Hotjar tracks mouse movements, keyboard strokes and general environment information for an evenly distributed sample of users. We do not have control over how this sample is selected, though we do provide Hotjar with a list of specific pages for the purpose of generating heatmaps that may affect the chance of a session being recorded. Information collected by Hotjar is not augmented with personal information on purpose, however when reviewing specific sessions it may be possible to identify a specific user if they are logged in.
If you do not wish for us to collect information using one or more of the mentioned tools you may use tools such as Ghostery to block those tools. Our website will continue to work even if those tools are blocked and we wont blame you for keeping tabs on your privacy.
Affiliates
When visiting the website through an affiliate link, we use a single cookie to store a reference to the affiliate in your browser. This cookie is set to last 30 days. If you sign up within that period, we will notify the affiliate of your signup. No personal information will be provided to the affiliate, other than your first name.
When you purchase items, the affiliate is not able of seeing what you purchased or any personal information about you, however they will be notified (and can review in their Affiliate section) that they received an affiliate transaction. As the transaction makes up a percentage of your purchase, they might be able of deciphering what was purchased by its price.