Standard Unlimited Support
All our Premium Extras come with standard unlimited support and lifetime updates for the current major version. As long as you’re on the latest major version, you can reach out to us anytime at [email protected] for assistance.
Major Updates and Upgrades
We don’t release major updates often—our focus is on creating stable, long-lasting Extras. When we do release a major upgrade, you can continue receiving support and updates by upgrading at a discounted price.
If you decide not to upgrade, you can keep using the previous major version indefinitely. However, support for older versions is typically phased out 6-24 months after a new major version becomes stable.
Staying Up-to-Date
Support is tied to the major version you’re using, but we expect you to stay reasonably up-to-date. Regular bug fixes and new features are released, and we may not be able to assist if your version is significantly outdated.
| Extra | Currently supported version(s) |
|---|---|
| Redactor |
3.x (first released January 2020), |
| MoreGallery |
1.15+ (first released September 2023 for MODX3.0+), limited support is offered for 1.14.x and below (for MODX 2.x) |
| ContentBlocks | 1.x (first released May 2014) |
| SimpleCart |
2.3+ (first released June 2015), will no longer be supported from December 31st, 2025. |
| Commerce | 1.x (first stable release May 2019) |
How to tell what version you're using
To find out what version of an Extra you’re using:
- Go to the Purchases & License page. This lists your purchased Extras and their installed versions for each site.
- Check your site’s Package Manager.
- For Extras with dedicated manager pages, the version number is typically displayed at the bottom of the page.
Getting help with Premium Extras
We offer several ways to get support:
- Frequently Asked Questions: Check our support site for answers to common questions.
- Email Support: Reach out to us at [email protected] for one-on-one assistance. We aim to reply within 2-3 business hours or 24 hours at most.
- Community Forum: Search or post on our Community Forum, where both our team and other users participate. While it’s not a guaranteed support channel, we try to keep up with discussions there.
- MODX Community Slack: Join the #modmore channel in the MODX Community Slack for informal discussions. For account-related or in-depth issues, we will ask you to email us instead. While it’s not a guaranteed support channel, we try to keep up with discussions on Slack.
We also welcome bug reports and feature requests in all of these places. If you would like us to report back when an issue is resolved or a feature is implemented, please use email or our forum.
Urgent Issues
For urgent problems, email [email protected] and include "urgent" in the subject line. While we don’t offer phone support, we’ll arrange a call via phone or Skype if necessary to resolve the issue.
Getting help with Open Source Extras
For open-source Extras, please use our Community Forum or submit bug reports and feature requests directly on the relevant public GitHub repositories we maintain. We welcome all feedback and contributions!
We also offer paid support through our Premium Support offering for agencies.
Getting help with third party developers
Third party developers that distribute their extras through our platform, like Treehill Studo, may offer their own support policies and channels. We will forward any questions you send to us, or you can use the information below to contact them directly.
- Treehill Studio (Agenda, ConsentFriend, BabelTranslate, Cursus) can be reached via email at [email protected]
Note that for license-related questions, you should contact the modmore team via [email protected] instead.
Getting help with MODX and third party extras
If you'd like our help on any topic that isn't a premium extra, please see Premium MODX Support.